Identify the Service Requirement and Validity

Engaging with the customer to understand their specific needs. Determine the desired service, such as bag tags, ID cards, keychains, or OOH engagement. Specify the validity period, whether it’s 6 or 12 months, for the services. This information will help in structuring the offering and pricing.

Payment, Order Processing, and Recharging

Discuss and finalize the pricing, billing details, and payment process with the customer. Confirm the order details, including the quantity and customization requirements. Process the payment to proceed with the order fulfillment. As the initial subscription validity period (e.g., 6 or 12 months) approaches expiration, we will proactively reach out to the customer to discuss recharging options for the next subscription period.

Integration Planning

Assess if integration with the customer’s existing infrastructure or systems is required. Determine the scope of integration, whether it involves APIs, SDKs, or other integration methods. Understand the specific data requirements, security measures, and technical considerations.

Product Design and Branding

We collaborate with the customer to finalize the design and branding elements. Discuss customization options, such as adding their logo, brand colors, or messaging to the products. Provide design proofs and seek approval before moving forward.

Communicate and Educate Users

Develop user-friendly documentation or guides to explain how to use the services effectively. Provide clear instructions on the activation process, including any necessary integration steps. Educate the customer’s users on the benefits and features of the services, including integration capabilities.

Delivery and Distribution

Arrange for the production and delivery of the physical products, such as bag tags, ID cards, keychains, or OOH materials. Coordinate with trusted shipping partners to ensure timely and secure delivery. Keep the customer informed about the shipping status and tracking details.

Activation of Services

Once the physical products are delivered and integration is completed, guide the customer on activating the services. This may involve providing activation codes, account setup, or accessing online platforms for service activation. Offer assistance and support during this process to ensure a smooth transition.

Customer Support and Assistance

We offer ongoing customer support throughout the entire onboarding process and beyond. Address any questions, concerns, or technical issues promptly. Maintain open lines of communication and provide dedicated support channels, such as email, phone, or live chat.